Remote workers: Asking the right questions builds stronger bonds
Despite some companies implementing return-to-office policies in the past few years, remote work is still popular. In a Pew Research Center study, 46 percent of workers who are currently remote said they'd quit their jobs if their employers nixed such work arrangements.
Enthusiasm from remote employees about their jobs isn’t guaranteed to last, however, despite how much they like the idea of no commute and personal control of the thermostat during the workday. Complaints might arise from remote workers or their managers, especially if little or no effort is put into communication. Remote employees who don’t hear regularly from managers and colleagues might feel left out.
To ensure remote workers are satisfied, engaged, and productive, and to keep the remote work arrangement mutually beneficial for employees and employers, some effort is required. Surveys are a useful tool for maintaining positive relations with remote employees.
Surveys are a way to understand how remote employees are doing. The results paint a picture of remote employees’ overall satisfaction and might reveal concerns which may have gone unnoticed. The findings give employers the chance to address minor issues before they become big problems.
Survey questions to ask remote employees
Here are some suggested survey questions to help you understand how your remote employees are faring:
Satisfaction with remote work arrangement
- Does working remotely continue to work well for you, or are there changes you’d like to see?
- Have the policies surrounding remote work at this organization been clearly explained to you?
- How well do you understand the company's goals? Do you feel these goals are communicated clearly to you as a remote employee?
- Do you have all the tools and resources you need to remotely perform your job?
- What do you enjoy most about working from home?
- What could make the remote work experience easier or more productive for you?
Communication
- On a scale of 1-10, how would you rate communication from your manager, team members, and company leadership?
- How often do you hear from your manager in a week? Has this communication felt sufficient?
- How well does your manager communicate tasks with you?
- Do you receive sufficient feedback from your manager?
- How easy is it to reach your manager and colleagues during working hours?
- Do you receive help from your manager or colleagues promptly when you need it?
- Do the platforms used by the company work well when used to communicate with your team?
- Does the number of virtual meetings you’re expected to attend seem too high, are about right, or do you think there’s a need for more discussions?
- Are you comfortable communicating with your colleagues? Explain why/why not.
Remote-specific challenges
- Do you have a separate workspace set up for working at home?
- How do you manage distractions at home?
- Do you receive technical help for company-issued equipment and software when needed?
- Do you feel company leaders fully support remote work?
Growth and development
- Does working from home impact how secure you feel in your job? If not, what could the organization do to help you feel more secure in your position?
- Have you received any online training/knowledge building support over the last 6 months?
Emotional and physical well-being
- What are the biggest challenges to your overall well-being that you face while working from home?
- Do you feel a personal connection to your colleagues? Do you have work friends?
- Do you use the employee benefits that are offered?
- Are there any other benefits or improvements to current benefits that you’d like the company to consider offering?
Key to remember: If out of sight is out of mind, remote employees can become less engaged in their work. A survey can show issues remote employees are experiencing, letting you improve the job performance and happiness of at-home workers.




















































