Hey, AI, do we need an AI policy?
The use of Artificial Intelligence (AI) in the workplace is accelerating at a rapid pace. The percentage of U.S. employees who said they used AI for their role a few times a year or more doubled from 20 percent in 2023 to 40 percent in 2025, according to Gallup, and that number is likely to continue growing.
Your employees, however, may not know if, when, or how it’s acceptable to use AI on the job. That’s where a well-defined AI policy can help.
Why you need an AI policy
5 reasons an employer should have an AI policy are:
- Risk management. To reduce legal, ethical, and reputational risks associated with AI use, including bias, illegal discrimination, and data privacy violations.
- Compliance. To ensure evolving laws and regulations governing AI are being followed.
- Acceptable use in your organization. To provide clear guidelines for employees on AI use, reducing confusion and inconsistent practices across departments.
- Security and privacy. To safeguard sensitive company and employee data from misuse or exposure through AI tools.
- Transparency and ethics. To build trust among employees, customers, and stakeholders by demonstrating responsible use of AI.
Key elements in an AI policy
To encourage responsible AI use that enhances productivity while maintaining oversight and control, include the following in an AI policy:
Definitions: Spell out who may use AI, what company information and company resources are involved, and which AI tools the company has vetted and approved for employees to use.
Guiding principles: Provide a clear framework for ethical AI use. Address when and how AI may be used for enhancing the workforce while protecting the company's reputation. Clearly explain how:
- AI can “hallucinate,” which results in incorrect information being given. Note that all sources should be confirmed before using any responses from AI.
- AI-produced results may also reflect biased or incomplete data sets on which they were trained. Employees shouldn’t use AI tools blindly for decision making and/or creating content and should never rely upon AI for important inquiries.
- Publication of the output of AI tools could result in the violation of the intellectual property rights of third parties. Before publishing or distributing content generated by AI tools, employees must receive approval.
Responsibilities: Users of an approved AI tool should, for example, know not to paste any information in an AI prompt they don’t want to share with the world, including content they want to copyright, company secrets, etc. AI users might be required to provide a disclaimer or otherwise state that the output was generated by AI. Also, users of an approved AI tool might be required to immediately contact their leader if they become aware of a possible breach of data privacy, confidentiality, or integrity, or a circumstance where an AI tool is generating erroneous, incomplete, misleading, offensive, harassing, or discriminatory output.
Policy violations: Like other policies, an AI policy should include any repercussions for violating it. This might include repercussions for using AI tools that aren’t vetted and approved by the employer.
Review it carefully
Once a policy is written, it should be reviewed. Stakeholders involved in its creation should be included in the review process. This is when employers can resolve any questions and make the required adjustments.
Be sure the policy is clear and easy to read. Employers can make policies readable through formatting and using simple language.
As with any new policy, having knowledgeable counsel familiar with the organization can be helpful.
Tell employees about it and audit often
If employees aren’t aware of a new policy, holding them to it can be challenging. Therefore, employers should let employees know of the policy. Simply sending a mass email about the policy might not be enough. Include a link to the policy along with where to send any questions.
Managers and supervisors can help introduce and explain a policy and help funnel any related questions to the appropriate people.
Try to anticipate potential questions to be prepared to address them. Explain the reason behind the policy and why it’s beneficial. This can help earn respect and buy-in from the workforce. Employees might need training on the policy, which should be provided before or shortly after the policy is shared.
Also keep in mind that while most policies are audited annually or when changes occur, given the rapid pace of AI development, this policy may call for more frequent review.
Key to remember: As AI becomes ubiquitous, employers can benefit from having a strong AI policy that’s shared with employees and reviewed regularly.