Help workers make the right choices even without rules
Individuals choose to engage in certain behaviors based on both internal and external constraints. Internal constraints are values that people apply to themselves. External constraints include rules and consequences that are intended to shape behaviors. While rules should guide behaviors, some people ignore the rules. However, for people who voluntarily choose the right behaviors based on their personal values, the rules are merely guidelines.
For example, a desire to avoid injury may cause you to always wear a seatbelt and never use a cell phone while driving. Although external constraints (laws on seat belt and cell phone use) may impact your choices, the desire to stay safe is an internal constraint or self-imposed behavior. You’d follow those safe behaviors even if no law existed.
Choosing to follow safety rules
Workplace safety rules should communicate expectations and should be self-evidently good practices. Although objections ought to be nonexistent, non-compliance is far too common. Rules may be necessary, but they’re effective only if people follow them, and some employees might grudgingly comply under an attitude of “we HAVE to do it this way.”
Internal constraints are more effective because employees choose to follow safety rules. Employees make these choices when they see the benefits to themselves, not simply to avoid discipline for rule violations. They recognize that the safety rules are reasonable and designed to protect them, so they choose to stay safe. For related information, see our article, To improve safety culture, focus on employees' experiences.
In other words, rules tell employees what choices to make, but internal constraints tell them why they should make those choices. When internal constraints drive behaviors, the rules are (in a sense) unnecessary because people would make the right choices anyway.
Valuing safety
When a company says that it values safety, the company strives to help everyone understand the value of safety. Employees should work safely because they recognize the benefits to the company as well as the benefits to themselves. The goal is to reach a point where rules serve as guidelines, and employees choose safe behaviors for the benefits, not to avoid consequences.
Helping employees develop internal constraints means helping them recognize the value of safety to themselves to the point that they adopt that value. This may require imposing consequences, but consequences can be negative (like discipline for making the wrong choice) or positive (like a bonus or recognition for doing the right thing). Even discipline can be delivered in a way that helps build internal constraints, such as issuing reminders along the lines of “because it keeps you from getting injured.” For related information, see our article, Giving positive feedback beyond 'good job'.
Accidents may still happen, but could provide an opportunity to evaluate whether an employee made the wrong choice and whether a different behavior could have changed the outcome. Although an accident usually means something went wrong, those failures are also learning opportunities that can help demonstrate the “why” for adopting safety as a value.
Key to remember: When safety becomes a value among the workforce, employees will choose to stay safe for their own benefit, not merely because the rules require it.






















































