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Trading places – Supervisor ride-alongs and driver sit-ins foster empathy, trust, and respect

2022-11-04T05:00:00Z

Drivers, like most employees, usually quit their bosses, not the company. Relationship building over the phone is possible but often made more robust by in-person contact. Drivers and driver supervisors should spend time with each other to understand their respective roles and challenges.

Conversations tend to go more smoothly after trust, empathy, and respect is established. Absent this foundation, suspicions and misconceptions may put the relationship on a tenuous footing.

Two policies that can help retain drivers are:

  • Require supervisors to ride along with a driver early in their tenure and annually thereafter; and
  • Require supervisors to invite drivers to sit in with them while they work and ask questions.

Supervisor ride-along

Imagine a driver calling a supervisor to tell them a load would be late because they were stopped for two hours on Interstate 5 in Seattle at 2:30 a.m. while a sign was replaced over the freeway. Also, there was an hour-and-a-half delay because of a fuel card system issue, and the driver could not leave for the delivery.

The above story would have been unbelievable had the supervisor not been along for the ride.

The point of a driver ride-along - aside from remedial training - is to understand the challenges encountered and opportunities to improve the driver’s life on the road. Relationship-building will be difficult with non-stop critiques of the driver’s habits. The point is to speak less, listen and observe more.

Consider these additional guidelines for supervisor ride-alongs:

  • Schedule a ride-along within 30 to 45 days of a driver being assigned to the supervisor.
  • Review the driver’s recent performance before the ride. Find positive points to share, such as, “I appreciate how conscientious you were with that high-value load last week.”
  • Thank the driver for being open to spending time together before the ride starts.
  • Share a few items about the supervisor’s life away from work, and without prying, try to learn about the driver’s interests, family, and friends to the extent they are willing to share.
  • Ask the driver to teach them something about their job that was not clear or to address supervisor misconceptions. Put the driver in a “one-up” position to show they know much more about specific aspects than the supervisor.
  • Ask the driver to share at least two things they want to see change about their role or need for taken care of. Follow-up on those items without fail.
  • Thank the driver for sharing their time and invite the driver to sit in with them soon.

Driver sit-in

All drivers perceive what their supervisors and office support personnel do or don’t do. They can base their feelings on misconceptions and not accurately understand their leader’s role and challenges. A dissatisfied driver will tell several others how they feel regardless if their perception is correct.

A driver sit-in for even an hour or two with the following supervisor guidelines can eliminate many misconceptions:

  • Introduce the driver to the office and shop teams if that has not already occurred.
  • Provide a headset with a splitter, so both parties hear conversations. Share with each caller that the driver is sitting in.
  • Ask the driver about their perception and insights of conversations that may have been difficult.
  • Show the driver system screens that support them and allow for questions.
  • Share the supervisor’s primary duties and challenges to properly support them without blaming others for problems.
  • Explain driver performance monitoring, including dash cam video use. Dispel the myth that the cameras are for spying and address the driver’s concerns.
  • Thank the driver for taking the time to learn more about the supervisor and office team.

Keys to remember:

Trust, empathy, and respect build strong relationships. To improve retention, invest driver and supervisor time in understanding their respective roles.

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Indiana adds permanent underground carbon dioxide storage rules

Effective date: June 10, 2026

This applies to: Entities that seek to participate in carbon sequestration projects

Description of change: The Natural Resources Commission adopted rules for permanent underground carbon dioxide storage, establishing:

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The rules impact entities seeking to participate in carbon sequestration projects. The regulations also affect pore space owners and surface owners.

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Effective date: April 24, 2026

This applies to: Power plant owners

Description of change: The Virginia Department of Environmental Quality reinstated the Virginia CO2 Budget Trading Program Regulation, which implements the Regional Greenhouse Gas Initiative (RGGI). Participation in the RGGI was stopped in 2023, but the state will resume participation on July 1, 2026, the same date on which the compliance requirements take effect.

The regulation requires fossil fuel-fired units that serve an electricity generator with a capacity of 25 megawatts or more to obtain enough allowances to cover CO2 emissions, which they can purchase in the September and December RGGI auctions.

The department also adopted amendments to the regulations, including establishing a one-time 6-month control period from July 1, 2026, to December 31, 2026.

Related state info: Clean air operating permits state comparison

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This applies to: Owners and operators of drinking water and wastewater treatment plants that generate sludge; land application sites; and facilities that treat, manage, or dispose of sludge

Description of change: The New Hampshire Department of Environmental Services amended sludge management rules. Major changes include:

  • Reinstating 5-year site and facility permit renewals (instead of 10 years),
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Effective date: June 15, 2026

This applies to: Contaminated sites subject to the remediation regulations for contaminated groundwater, soil, and soil leachate

Description of change: The New Jersey Department of Environmental Protection (NJDEP) formally adopted its interim remediation standards for specific per- and polyfluoroalkyl substances (PFAS), including:

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Additionally, the NJDEP amended the technical requirements to mandate analyses of the following chemicals in all media when contaminants are unknown or not well documented at a contaminated site:

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This applies to: Entities that seek to participate in carbon sequestration projects

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  • Reinstating 5-year site and facility permit renewals (instead of 10 years),
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  • Groundwater quality standards for hexafluoropropylene oxide dimer acid and its ammonium salt (GenX chemicals); and
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    • Perfluorononanoic acid (PFNA);
    • Perfluorooctane sulfonate (PFOS);
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    • GenX chemicals; and
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The interim standards have been in place since 2022 and 2023, requiring regulated entities to conduct remediation to ensure these PFAS are cleaned up.

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The regulation requires fossil fuel-fired units that serve an electricity generator with a capacity of 25 megawatts or more to obtain enough allowances to cover CO2 emissions, which they can purchase in the September and December RGGI auctions.

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This applies to: Owners and operators of drinking water and wastewater treatment plants that generate sludge; land application sites; and facilities that treat, manage, or dispose of sludge

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  • Reinstating 5-year site and facility permit renewals (instead of 10 years),
  • Adding annual reporting requirements for sludge haulers (which already apply to septage haulers), and
  • Requiring all applications to be submitted electronically.

The rule also codifies per- and polyfluoroalkyl substances (PFAS) sampling (implemented in 2019 for the sludge quality certificate program).

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New Jersey adopts permanent remediation standards for PFAS

Effective date: June 15, 2026

This applies to: Contaminated sites subject to the remediation regulations for contaminated groundwater, soil, and soil leachate

Description of change: The New Jersey Department of Environmental Protection (NJDEP) formally adopted its interim remediation standards for specific per- and polyfluoroalkyl substances (PFAS), including:

  • Groundwater quality standards for hexafluoropropylene oxide dimer acid and its ammonium salt (GenX chemicals); and
  • Soil and soil leachate remediation standards for:
    • Perfluorononanoic acid (PFNA);
    • Perfluorooctane sulfonate (PFOS);
    • Perfluorooctanoic acid (PFOA);
    • GenX chemicals; and
    • Methanol.

The interim standards have been in place since 2022 and 2023, requiring regulated entities to conduct remediation to ensure these PFAS are cleaned up.

Additionally, the NJDEP amended the technical requirements to mandate analyses of the following chemicals in all media when contaminants are unknown or not well documented at a contaminated site:

  • PFNA,
  • PFOS,
  • PFOA,
  • GenX chemicals, and
  • 2,3,7,8-tetrachlorodibenzo-p-dioxin.
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Nevada adds requirements for hazardous waste recyclers

Effective date: June 8, 2026

This applies to: Hazardous waste recyclers

Description of change: The State Environmental Commission adopted regulations to add requirements for entities that recycle certain hazardous waste, including compliance with:

  • Certain federal requirements;
  • Local zoning requirements, if applicable;
  • Specific reporting and notification requirements; and
  • Other particular regulations of the commission.

The rules also:

  • Exempt owners and operators of certain facilities that recycle certain hazardous materials without storing those materials before they’re recycled from the above requirements, and
  • Add fees for written determinations (required to construct or operate a facility or mobile unit for hazardous waste recycling) and for the facilities that recycle certain hazardous materials without storing those materials before they’re recycled.
2026-06-24T05:00:00Z

Virginia reinstates power plant CO2 budget program

Effective date: April 24, 2026

This applies to: Power plant owners

Description of change: The Virginia Department of Environmental Quality reinstated the Virginia CO2 Budget Trading Program Regulation, which implements the Regional Greenhouse Gas Initiative (RGGI). Participation in the RGGI was stopped in 2023, but the state will resume participation on July 1, 2026, the same date on which the compliance requirements take effect.

The regulation requires fossil fuel-fired units that serve an electricity generator with a capacity of 25 megawatts or more to obtain enough allowances to cover CO2 emissions, which they can purchase in the September and December RGGI auctions.

The department also adopted amendments to the regulations, including establishing a one-time 6-month control period from July 1, 2026, to December 31, 2026.

Related state info: Clean air operating permits state comparison

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2026-06-24T05:00:00Z

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Effective date: May 1, 2026

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Description of change: The North Carolina Department of Environmental Quality (DEQ) adopted a rule that adds a permitting option to the National Pollutant Discharge Elimination System (NPDES) program for facilities with domestic wastewater discharges of up to 2 million gallons per day.

DEQ removed the ban on new or expanded discharges of oxygen-consuming waste when the 7Q10 and 30Q2 flows are both 0 for these facilities. In other words, it allows systems to discharge domestic wastewater to zero-flow receiving streams, provided the system:

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It’ll likely benefit areas where the cost of piping to a higher-flowing stream farther away is prohibitive.

2026-06-24T05:00:00Z

New Hampshire updates sludge management rules

Effective date: May 15, 2026

This applies to: Owners and operators of drinking water and wastewater treatment plants that generate sludge; land application sites; and facilities that treat, manage, or dispose of sludge

Description of change: The New Hampshire Department of Environmental Services amended sludge management rules. Major changes include:

  • Reinstating 5-year site and facility permit renewals (instead of 10 years),
  • Adding annual reporting requirements for sludge haulers (which already apply to septage haulers), and
  • Requiring all applications to be submitted electronically.

The rule also codifies per- and polyfluoroalkyl substances (PFAS) sampling (implemented in 2019 for the sludge quality certificate program).

2026-06-24T05:00:00Z

New Jersey adopts permanent remediation standards for PFAS

Effective date: June 15, 2026

This applies to: Contaminated sites subject to the remediation regulations for contaminated groundwater, soil, and soil leachate

Description of change: The New Jersey Department of Environmental Protection (NJDEP) formally adopted its interim remediation standards for specific per- and polyfluoroalkyl substances (PFAS), including:

  • Groundwater quality standards for hexafluoropropylene oxide dimer acid and its ammonium salt (GenX chemicals); and
  • Soil and soil leachate remediation standards for:
    • Perfluorononanoic acid (PFNA);
    • Perfluorooctane sulfonate (PFOS);
    • Perfluorooctanoic acid (PFOA);
    • GenX chemicals; and
    • Methanol.

The interim standards have been in place since 2022 and 2023, requiring regulated entities to conduct remediation to ensure these PFAS are cleaned up.

Additionally, the NJDEP amended the technical requirements to mandate analyses of the following chemicals in all media when contaminants are unknown or not well documented at a contaminated site:

  • PFNA,
  • PFOS,
  • PFOA,
  • GenX chemicals, and
  • 2,3,7,8-tetrachlorodibenzo-p-dioxin.
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Nevada adds requirements for hazardous waste recyclers

Effective date: June 8, 2026

This applies to: Hazardous waste recyclers

Description of change: The State Environmental Commission adopted regulations to add requirements for entities that recycle certain hazardous waste, including compliance with:

  • Certain federal requirements;
  • Local zoning requirements, if applicable;
  • Specific reporting and notification requirements; and
  • Other particular regulations of the commission.

The rules also:

  • Exempt owners and operators of certain facilities that recycle certain hazardous materials without storing those materials before they’re recycled from the above requirements, and
  • Add fees for written determinations (required to construct or operate a facility or mobile unit for hazardous waste recycling) and for the facilities that recycle certain hazardous materials without storing those materials before they’re recycled.
2026-06-24T05:00:00Z

California adds TPhP nail products to Priority Products list

Effective date: October 1, 2026

This applies to: Nail products containing triphenyl phosphate (TPhP) at concentrations greater than 250 parts per million (ppm)

Description of change: The California Department of Toxic Substances Control added nail products with concentrations of 250 ppm or more of TPhP to the Priority Product list, making the substance subject to the Safer Consumer Products (SCP) Regulations.

By November 30, 2026, manufacturers must submit a Priority Product Notification. By March 30, 2027, manufacturers must submit:

  • A Chemical Removal Intent/Confirmation Notification,
  • A Product Removal Intent/Confirmation Notification,
  • A Product-Chemical Replacement Intent/Confirmation Notification, or
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