More than drivers can be named in a lawsuit
When a claimant’s attorney casts doubt on your motor carrier’s safety program, everyone’s role at your company is open to scrutiny. Claims of negligence are not limited to your commercial drivers. Dispatcher and technician behavior could very well be the crux of a costly lawsuit.
Consider the following tips to help protect your operation.
Avoid negligent hiring
An injured party can use the concept of “negligent hiring” against you. Negligent hiring is based on the premise that you knew or should have known that the background of the person you hired indicated the person was dangerous or untrustworthy.
About half the states believe an employer is responsible for checking both backgrounds and references of job applicants. Red flags you should look for include:
- Misinformation on the job application,
- A failed drug test, if applicable, and
- Questionable finances.
To avoid negligent hiring, make sure you:
Perform an investigation on anyone you plan to hire. Call previous employers to verify employment.
- Contact all references.
- Check credit.
- Perform drug tests.
- Validate applicants’ credentials (confirm degrees, certifications).
Monitor existing employee behavior
Once an individual is hired, another legal concept comes into play: negligent entrustment. In this case, the claimant asserts that you gave someone a “dangerous instrumentality” which resulted in injury to another party. You can also be party to a negligent retention lawsuit — no matter how long someone has worked for you.
The basis of these types of suits is that the employer continued to employ someone they knew or should have known had the potential to be dangerous or unqualified for their job. To protect yourself from these types of lawsuits:
- Pay attention to patterns of behavior.
- Conduct random drug tests.
- Take seriously concerns of other colleagues about an employee’s behavior.
- Notice changes in “normal behavior.”
- Take appropriate, escalating, and documented disciplinary actions.
While it may be a bit more difficult to pinpoint problematic dispatcher and technician behavior — since they are not subject to the same inspections as drivers — there are some things you can look at.
Tell-tale signs of underperforming technicians
A common metric for your individual technicians is their maintenance and repair “come-backs.” Technicians with a higher percentage of come-backs than others may need a closer look.
Are the come-backs:
- Related to one particular type of work? In that case, you should provide additional training for the technician to improve their skill level.
- More varied in nature? It might be time for more extensive training or even letting the technician go.
In addition, technicians are supposed to inspect and repair anything noted on a driver’s daily vehicle inspection report. If drivers are complaining that issues are not being resolved, you need to investigate what is happening. Remind technicians of their responsibility to take drivers’ complaints seriously, and institute disciplinary actions for any technicians who continue to ignore this important safety practice.
Dispatcher-driver relationship
Dispatchers can also affect driver safety — especially as it relates to hours-of-service (HOS) compliance. The electronic logging device (ELD) mandate has specific provisions addressing driver harassment. It clearly defines harassment as: “Action by a motor carrier toward a driver (whether an employee or a contractor) that the carrier knew or should have known would result in an HOS violation.”
Make sure your dispatchers are not coercing or harassing drivers into violating HOS rules to make a delivery window. This requires taking driver harassment complaints seriously. Then you must follow through with disciplinary action against any dispatcher who you find harassing drivers to violate HOS rules.
Key to remember: Failing to monitor your technicians and dispatchers with an eye for safety could make you liable, and the final price of such negligence may be found on the inside of a courtroom.















































