• Some carriers may wish to take their audit of the collection site’s performance to another level through an agreement for an on-site visit.
• This would be one of those items you ask about as you develop your contract with the site.

The intent of the visit is to ensure that DOT procedures, equipment, and privacy stipulations are being followed. You would schedule an appointment for this mock collection; note that a specimen is not actually provided. You need to familiarize yourself with the steps in DOT testing.

Your calendar should be cleared for at least an hour. When you walk in, you will have the “driver” experience. When you arrive, observe the waiting room. Is it crowded? Does it appear as though donors are made to wait?

Someone from the facility should walk you through each step of the process, including the intake process of signing in and showing identification. Personnel should take you to the same room a driver would be led. You can see whether:

• Forms are completed properly,
• For urine specimens, water is turned off in the bathroom, there is no access to soap or other adulterants, and the toilet water is blue, and
• There is a level of privacy.

By the end of the visit, you should be able to measure the collection site’s performance.