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Cargo claims can have a devastating effect on a motor carrier. While it is agreed that cargo claims are a part of the business and will always remain a “cost of doing business,” it is the manner in which companies manage this cost and preserve, if not improve, the company’s image as “a carrier that takes care of its customers’ freight.” Any claim has a negative effect on customer service and could ultimately mean a permanent loss of business and reputation if not addressed properly.
Generally, the reasons that claims exist today is due to negligence and a lack of awareness on the part of all employees, not just the driver. The Fleet Manager can help to potentially reduce claims by recognizing this and taking the necessary steps to correct this potential loss of revenue and diminishing profits.
There is much a carrier can do to reduce the number of claims and possibly prevent claims from ever occurring in the first place. To help reduce the payout of hard-earned revenue in the form of claims, a carrier should:
Cargo claims can have a devastating effect on a motor carrier. While it is agreed that cargo claims are a part of the business and will always remain a “cost of doing business,” it is the manner in which companies manage this cost and preserve, if not improve, the company’s image as “a carrier that takes care of its customers’ freight.” Any claim has a negative effect on customer service and could ultimately mean a permanent loss of business and reputation if not addressed properly.
Generally, the reasons that claims exist today is due to negligence and a lack of awareness on the part of all employees, not just the driver. The Fleet Manager can help to potentially reduce claims by recognizing this and taking the necessary steps to correct this potential loss of revenue and diminishing profits.
There is much a carrier can do to reduce the number of claims and possibly prevent claims from ever occurring in the first place. To help reduce the payout of hard-earned revenue in the form of claims, a carrier should: