• The Office of Workers’ Compensation Programs administers four disability compensation programs that assists workers who experience work-related injury or illness.
• The Office of Workers’ Compensation Programs has identified five goal areas that focus on key aspects of the business.

The Office of Workers’ Compensation Programs (OWCP) administers four major disability compensation programs which provide wage replacement benefits, medical treatment, vocational rehabilitation, and other benefits to certain workers or their dependents who experience work-related injury or occupational disease. The mission of the OWCP is to protect the interests of workers who are injured or become ill on the job; their families; and their employers by making timely, appropriate, and accurate decisions on claims, providing prompt payment of benefits and helping injured workers return to gainful work as early as possible.

Goals

The Office of Workers’ Compensation Programs (OWCP) has identified five goal areas, each of which highlights a key aspect of OWCP’s business. For each goal area, OWCP has assembled a team of managers, led by senior leaders, to establish strategies and monitor progress in the relevant area. OWCP’s five goals are:

1. Improve claims review, adjudication, issue resolution, and payment: Provide timely and high-quality review and adjudication of claims, early resolution of claims issues, and timely and accurate payment of benefits.
2. Enhance recovery, rehabilitation, and employment services: Assist workers in obtaining early post-injury nurse intervention and return to work (RTW) services, vocational rehabilitation, and job placement assistance as soon as they are able.
3. Promote collaboration and outreach with stakeholders and customer groups: Foster understanding and awareness of OWCP priorities, initiatives, and results through effective external outreach and data sharing.
4. Create and sustain a high-performing workforce: Create and foster the highest quality work environment for all employees through leadership, communication and collaboration, recruitment, development, recognition, engagement, and retention.
5. Improve agency-wide operations, governance, and infrastructure: Support the activities of OWCP’s programs, managers, and staff by improving the administrative management, information technology, financial, and physical infrastructure of OWCP.