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Elements of a program evaluation
  • Employers should regularly evaluate safety and security measures as part of the overall violence prevention program.
  • Evaluation reports should be shared with all workers, and any changes should be discussed at regular meetings.

As part of their overall program, employers should evaluate their safety and security measures. Top management should review the program regularly and, with each incident, evaluate its success. Responsible parties (including managers, supervisors and employees) should reevaluate policies and procedures on a regular basis to identify deficiencies and take corrective action.

Management should share workplace violence prevention evaluation reports with all workers. Any changes in the program should be discussed at regular meetings.

All reports should protect worker confidentiality either by presenting only aggregate data or by removing personal identifiers.

Processes involved in an evaluation include:

  • Establishing a uniform violence reporting system and a regular schedule to review reports;
  • Reviewing reports and minutes from staff meetings on safety and security issues;
  • Analyzing trends and rates in illnesses, injuries, or fatalities caused by violence relative to initial or “baseline” rates;
  • Measuring improvement based on lowering the frequency and severity of workplace violence;
  • Keeping up-to-date records of administrative and work practice changes to prevent workplace violence and to evaluate how well they work;
  • Surveying workers before and after making job or worksite changes or installing security measures/new systems to determine their effectiveness;
  • Tracking recommendations through to completion;
  • Surveying workers periodically to learn if they experience hostile situations while performing their jobs;
  • Complying with the Occupational Safety and Health Administration (OSHA) and state requirements for recording and reporting injuries, illnesses, and fatalities; and
  • Requesting periodic law enforcement or outside consultant review of the worksite for recommendations on improving worker safety.