Designate a company official to be the point person when it comes to all things COVID-19. This person would be responsible for checking the CDC and WHO websites regularly to stay on top of the disease’s spread and impact. Let employees know that you are staying on top of the information and will share it. To ease employee anxiety and avoid misinformation or the spreading of rumors, communicate with employees about the actions you are taking to address issues associated with the coronavirus.
Make sure employees are aware of:
- Your planned response to the outbreak.
- Any updates on the impact the outbreak is making on your community and workplace.
Get in front of your employee’s worries in part with clear, succinct communication. Let them know that they don’t have to shake hands with others, including customers, if they don’t want to. Giving them what to say can also go a long way in easing their minds. That way, they don’t have to think about it: everyone has a similar message, and everyone feels a little safer.
