['Operating Authority']

['Household Goods Carrier authority']

02/25/2025

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§375.209 How must I handle complaints and inquiries?

...

§375.209 How must I handle complaints and inquiries?

RegSense Federal Motor Carrier Safety Administration (FMCSA), DOT CFR Regulations Focus Area CFR Section Operating Authority Fleet Operations USA English Transportation Household Goods Carrier authority

(a) You must establish and maintain a procedure for responding to complaints and inquiries from your individual shippers.

(b) Your procedure must include all three of the following items: