['Operating Authority']

['Brokers and brokering freight - Motor Carrier', 'Household Goods Carrier authority']

03/04/2025

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§375.209 How must I handle complaints and inquiries?

...

§375.209 How must I handle complaints and inquiries?

RegSense Fleet Operations Federal Motor Carrier Safety Administration (FMCSA), DOT Compliance Docs Brokers and brokering freight - Motor Carrier Focus Area USA Operating Authority Standard Interpretation English Transportation Household Goods Carrier authority

Question 1: How to File a Moving Fraud Complaint?

Guidance: The FMCSA provides a link on the Protect Your Move website (https://www.fmcsa.dot.gov/protect-your-move/file-a-complaint) where consumers may file complaints when they are victims of moving fraud. Consumers may also file a complaint by calling 1-888-DOT-SAFT (1-888-368-7238) between the hours of 8:00 am and 8:00 pm Monday through Friday Eastern Time and a Customer Service Agent will take the complaint by phone.

['Operating Authority']

['Brokers and brokering freight - Motor Carrier', 'Household Goods Carrier authority']

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