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How well do you know unions?: Answers

  1. False. Unions file grievances when they feel they have been wronged by their employers.
  2. True. A collective bargaining agreement usually includes the procedures that are used to file and resolve a grievance.
  3. True. A grievance generally begins at the lowest level of management (a verbal discussion with their immediate supervisor) and progresses upward through management ranks (and through union ranks as well) in the form of a written document.
  4. True. In arbitration, a neutral third party hears both sides and decides the outcome of the grievance.