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Upon arriving to the selected carrier, the authorized agent(s) generally begins the compliance review by conducting a brief interview and tour of the facility. The interview will consist of some basic questions about the carrier’s operation, safety, and driver training program, etc.
However, the majority of the investigator’s time will be spent reviewing paperwork. The carrier should make available a table or desk for the investigator to use during the audit. In addition, the investigator will need to have access to the carrier’s files, records, and other related documentation.