ISO 14001 stakeholder identification and interests

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ISO 14001 stakeholder identification and interests

In the ISO 14001 standard for environmental management there is a requirement to identify parties interested in their operations. The standard goes on to require that certified operations take into consideration what their stakeholders are interested in and then how those can potentially be addressed by the environmental management system.

This chart provides examples of interested parties that can exist for an operation and what the interests of those stakeholders may be. This list is not meant to be exhaustive, as each site and business will have different stakeholders, however it can be used as a thought starter to begin the identification process.

Federal regulatory citations:

None

Interested Parties	Type of Stakeholder (Internal or external to the operation)	What does or could the stakeholder NEED?	What are the EXPECTATIONS of the interested party?	What are the RISKS should this party’s needs not be met?	What are the potential OPPORTUNITIES the company will realize if the stakeholders’ needs are met?	What ACTION can the organization take to meet the needs and expectations of the interested parties?
Customers	External	Quality product at a competitive price	Sustainable processes	Production interrupted, loss of business	Cost savings, preferred provider status	Obtain in depth knowledge of requirements
Suppliers & Contractors	External	Accurate information on your organization’s needs	Effective products / services at fair prices	Interruption of supplies or services	Exert influence for favorable business needs	Accurate descriptions
Community	External	No environmental incidents. Minimal overall impact on environment.	Control air emissions, water discharges, waste generations	Pollution, impact health	Share environmental performance	Information sharing
Regulators	External	Permits, reports, plans	Compliance	Pollution, impact health, fines, bad publicity	Good relations, demonstrate being a responsible company	Compliance
Emergency Responders	Internal and external	Understand potential hazards when responding	Available information, manage risks properly	Pollution, impact health	Good relations, demonstrate we are a responsible company	Participation in LEPC and other emergency drills
Employees/Retirees	Internal	Safe work areas, understand site expectations	Training, proper tools, transparent information	Pollution, impact health, misinformation/bad publicity	Expand EMS awareness, improved performance. Advocates in the community	Effective training and communication
Shareholders/Board of Directors	Internal	Track incidents and environmental goals/target data	Compliance with corporate policies, reduction goals, and regulatory requirements	Production interrupted, loss of business. Pollution, impact health, fines, bad publicity	Act as a top performer and example to other businesses	Accurate and timely reporting, information sharing

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        ISO 14001 stakeholder identification and interests
    InstituteEnvironmental EdgeSafety & HealthEnvironmental Management SystemsGeneral Industry SafetyISO 14001USAChartsEnglishAnalysisFocus AreaEnvironmental Management Systems
In the ISO 14001 standard for environmental management there is a requirement to identify parties interested in their operations. The standard goes on to require that certified operations take into consideration what their stakeholders are interested in and then how those can potentially be addressed by the environmental management system.
 This chart provides examples of interested parties that can exist for an operation and what the interests of those stakeholders may be. This list is not meant to be exhaustive, as each site and business will have different stakeholders, however it can be used as a thought starter to begin the identification process.
Federal regulatory citations:None
Interested PartiesType of Stakeholder
(Internal or external to the operation)What does or could the stakeholder NEED?What are the EXPECTATIONS of the interested party?What are the RISKS should this party’s needs not be met?What are the potential OPPORTUNITIES the company will realize if the stakeholders’ needs are met?What ACTION can the organization take to meet the needs and expectations of the interested parties?
CustomersExternalQuality product at a competitive price Sustainable processesProduction interrupted, loss of businessCost savings, preferred provider statusObtain in depth knowledge of requirements
Suppliers & ContractorsExternalAccurate information on your organization’s needsEffective products / services at fair pricesInterruption of supplies or servicesExert influence for favorable business needsAccurate descriptions
CommunityExternalNo environmental incidents. Minimal overall impact on environment.Control air emissions, water discharges, waste generationsPollution, impact healthShare environmental performanceInformation sharing
RegulatorsExternalPermits, reports, plansCompliancePollution, impact health, fines, bad publicityGood relations, demonstrate being a responsible company  Compliance
Emergency RespondersInternal and externalUnderstand potential hazards when respondingAvailable information, manage risks properlyPollution, impact healthGood relations, demonstrate we are a responsible company  Participation in LEPC and other emergency drills 
Employees/RetireesInternal Safe work areas, understand site expectationsTraining, proper tools, transparent informationPollution, impact health, misinformation/bad publicityExpand EMS awareness, improved performance. Advocates in the communityEffective training and communication
Shareholders/Board of DirectorsInternal Track incidents and environmental goals/target dataCompliance with corporate policies, reduction goals, and regulatory requirementsProduction interrupted, loss of business. Pollution, impact health, fines, bad publicityAct as a top performer and example to other businessesAccurate and timely reporting, information sharing
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