Heather Ness joined J. J. Keller & Associates, Inc. in 1999. As an Editor – Transport Operations, she provides regulatory support for a variety of products, including manuals, online services, forms, handbooks, and software. Her areas of expertise include Canada's federal and provincial transportation safety regulations and Canada's laws regarding vehicle licensing, vehicle size and weight limits, and fuel taxes. Ms. Ness is also knowledgeable about a variety of state-specific regulations, including fuel taxes, fleet taxes, vehicle registration, state operating authority, and trip permitting. Her work has also appeared in a variety of trade publications.