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The case studies presented in this section are derived from real life situations that have arisen in Federal agencies. They are intended to provide assistance to agency planners as they develop workplace violence programs and assess their readiness to handle these types of situations. It should be noted that, in some of the case studies, the circumstances have been modified to make them better learning tools.
As you read the case studies, keep in mind that there is no one correct way to handle each situation. The case studies should not be taken as specific models of how to handle certain types of situations. Rather, they should be a starting point for a discussion and exploration of how a team approach can be instituted and adapted to the specific needs and requirements of your agency.
Questions for discussion
The case studies are intended to raise questions such as:
Questions for program evaluation
Establish a system to evaluate the effectiveness of your response in actual situations that arise so that you can change your procedures if necessary. Ask the following questions after reviewing each of the case studies and after planning how your agency would respond to the same or a similar situation:
Although these case studies are derived from real life situations, the characters in them are fictional and have been created for educational purposes. No reference to any individual living or dead is intended or should be inferred.